Posts tagged Nonverbal communication

Communication

A wise man once said, “If you can master communication you can master the world.”  When communicating it is important to do two things: be concise and effective For many putting these two things into practice is nearly impossible.  The following is a list of some useful tips and suggestions I came across recently concerning effective communication.

Communication Enhancers

  • Concerned Silence—This is probably the most difficult technique to carry out. Many people are uncomfortable with silence and feel that someone should always be talking.  Silence is golden, especially when important information is being shared.  Allow time for silence, along with supportive actions such as intermittent eye contact, leaning forward and handholding (if permissible).
  • Encouragement—Often people need permission to share thoughts and feelings.  Statements like “I’d like to hear more about that” and “If you would like to share that with me, I’d be glad to listen” show interest and willingness to become involved in the conversation.  This technique can also be useful if the conversation is bogged down.
  • Prompters—This technique lets the speaker know that you are still listening, that you understand, accept and empathize.  Short phrases such as “I see,” “Yes,” and “Uh-huh” often encourage additional conversation without interrupting the speaker’s train of thought.
  • Restatements—To help in understanding thoughts and feelings, it is often useful to feed back what you have heard or thought you have heard.  The sender states, ”I’m so sick and tired of working long shifts.”  You can say, “You are tired of working long shifts.”  This helps the sender understand the impressions conveyed by specific choices of words and helps to clarify feelings.
  • Leading Statement or Question—This technique is used to help the sender move on to additional thoughts. It is especially helpful in problem solving.  The sender says, “I really don’t know what to say to my boss.”  You may say, “What are some of the things you have thought about saying?”  This will encourage listing of options by the sender.
  • Observation of Non-Verbal Behavior—Being sensitive to feelings increases the amount of information available from a conversation; however, it is sometimes helpful to validate your observations.  If you notice the sender is frowning and sighing, you can say, “You seem to be anxious and upset.”  This allows the sender to verify of dispute your assessment.

Things To Remember When CommunicatingTips and Tricks!

  • Always, always ,always! Use the right word choice with the right audience.  Remember different groups of people communicate differently.  For instance when you are trying to communicate to a group of kindergarteners you might use a less extensive vocabulary than you would if you were to try to communicate with a group of professors.
  • When practicing communication focus on your audience rather than your self.  Self-centered speakers tend to be less effective when communicating.  This can lead to a lack of interest in your audience.  Think when was the last time you enjoyed hearing a speech involving me, me, me.  You can better engage your audience and communicate more effectively if you focus on them.
  • “If you will first help people get what they want, they will help you get what you want.” Zig Zigler
  • Connecting begins when the other person feels valued.
  • Most of communication is based off of actions.  Or as the old saying goes “Actions speak louder than words.”
  • Speaking words is never enough, you must believe the words you speak to be an effective communicator.
  • Your message must be valuable—you have to deliver on the promise of your words.
  • Most of communication is visual—how other’s perceive you is important

Comments (3) »